Every Service Tracker feature, shown as it works.
What the system does today, with example screens. Planned items are marked as planned.
Service Tracker keeps a register of machines, vehicles and equipment per customer or site, generates service visits from a contract (first date, interval in months, number of services), flags each unit as due soon or overdue, records every visit and repair, and gives managers a monthly dashboard, a job board, branch-level access control and Excel/CSV exports.
Asset register
One record per machine, per customer.
Each unit carries its customer, location, brand, model, rating, serial number and purchase date. Avantix sets up the equipment types and extra fields for each company.
- Customers list shows each customer's unit count, last service and next due date
- Merge duplicate customers; move a customer to another branch group
- Search by customer, serial or model
- Screw compressor 37 kW · SC-0142Active
- Air receiver 1,000 L · AT-0031Due soon
- Generator 250 kVA · G-02No schedule
Contracts & schedules
Set it once. Every visit is generated.
A service contract has a first service date, an interval in months and a number of services. Service Tracker creates each visit. Service types can follow a sequence, such as 1K, 2K and 4K services on screw compressors.
- Any interval in months: monthly, quarterly, half-yearly, yearly, 15-monthly
- Contract end date, with a dashboard warning 60 days before it ends
- Repairs and special jobs outside the contract can carry their own next date
Due soon & overdue
Every unit has a status you can read from across the room.
The device list shows each unit as Active, Due soon, Overdue or No schedule, in a table or a grid. Filter by status, customer or type, print it or export it.
- Due soon appears before the date, so there is time to book the visit
- Overdue visits count as missed on the dashboard
- Units without a contract are flagged instead of forgotten
- Forklift FD25 · F-03Overdue
- Air dryer · AD-0219Due soon
- Fire extinguishers ×24Active
History & repairs
The machine's whole story, in order.
Every visit records the service date, type, status, delivery order and invoice status and numbers, remarks and a follow-up date. Repairs, spare parts and special jobs outside the contract are logged with title, date, cost and remarks.
- Answer “when was this last serviced?” in one search
- Costs of out-of-contract repairs stay with the unit
- Print or save a unit's record as PDF from the browser
- 4K serviceDO 10482 · INV 7731 · invoiced8 Oct
- 1K serviceDone by Team B9 Jul
- Repair · drain valveOutside contract · RM 3802 May
- 2K serviceDO 0991714 Apr
Dashboard
The month in five numbers.
Due this month, left this month, due next month, completed and missed, with a six-month completed-versus-missed chart, today's jobs and a Waiting on you panel.
- Waiting on you: job requests older than 48 hours, contracts ending within 60 days, site checks not closed, units with no contract
- Worst backlog ranks customers by missed services
- Click a number to see the units behind it; export to Excel
- Contracts ending in 60 days 7
- Units with no schedule 12
- Job requests waiting over 48 h 2
Jobs & team board
From request to a team's calendar.
Job requests move from New to Accepted, then Scheduled, Done or Rejected, and can list several machines with a job type each. Accepted jobs are dragged onto a team's day on a week or month board.
- Teams with their members; unassigned queue next to the board
- The board works on phones and tablets
- Job requests from WhatsApp through Avantix's AI assistant are rolling out
Recurring site visits
Regular checks, per customer site.
Some work is a routine visit rather than a machine service: a weekly plant walk-round or a monthly check. Set the frequency in days, weeks or months and assign a technician.
- Visit log with date, who visited and remarks
- Due within 14 days and overdue lists
- Export to CSV
- Kilang Contoh · PeraiDue in 3 days
- Sampel Plastics · PraiOverdue
- Contoh Foods · Bukit MinyakVisited 28 Sep
Users & branches
The right people see the right units.
Head office sees every branch; branch staff see their own. Permissions are set per screen, can be saved as roles, and are denied unless granted. Restricted mode limits a user to the units assigned to them.
- Saved roles for quick setup
- Separate permissions for the mobile app
- Changes are recorded in the audit log
| Role | Devices | Jobs | Reports | Users |
|---|---|---|---|---|
| Admin (HQ) | Yes | Yes | Yes | Yes |
| Branch manager | Yes | Yes | Yes | No |
| Coordinator | Yes | Yes | No | No |
| Technician (restricted) | own | No | No | No |
Reports & exports
Numbers you can hand to a manager or a customer.
The service report filters by due or completed month, service type and brand, and exports to Excel. Units, customers, site visits and the job board export to CSV.
- Excel (.xlsx): service report and dashboard
- CSV: units, customers, site visits, job board, audit log
- Print or save as PDF from the browser
| Unit | Type | Due | Status |
|---|---|---|---|
| SC-0142 | 4K | 8 Oct | Due soon |
| AD-0219 | Filter | 23 Sep | Missed |
| G-02 | 6-month | 2 Oct | Done |
Data & audit
Clean lists stay clean.
Duplicate serial numbers are caught when a unit is added. Master lists for brands, models, locations and service types can be tidied and merged. The audit log records changes and who made them.
- Duplicate serial and duplicate visit checks
- Merge duplicate list entries and customers
- Master lists for brands, models, locations and service types
Mobile
Look it up on site.
The web app runs in any browser, including phones and tablets. A companion mobile app lets staff check the dashboard, search units and read service history away from the office.
- Search by customer, serial or model
- Unit detail with the full service record
- Visits are recorded in the web app
- Search: SC-0142Due 8 Oct
- Last service: 1KDone
Planned
On the roadmap, not available yet
Ask about timing during your demo. We will not sell these as if they exist today.
- Hour-meter and mileage triggers
- Reminders by WhatsApp and email
- Photos and documents on service records
- QR labels on assets
Start tracking
See it with your own equipment.
Send us what you track today. We'll show you how it looks in Service Tracker.
Prefer email? info@avantix.my